Complete Graphic Design Services
From Business Cards to Web Pages - We do it all!

ORDER SHIPPING AND RETURN POLICY
pug design will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall pug design be liable for any consequential or damages resulting from any delay in shipment or delivery.

All pug design customers agree not to hold pug design liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond pug design's direct control. pug design shipment and delivery dates are calculated based upon estimates provided by our suppliers.

pug design will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and
or technical problems may delay the printing process. In case
of delay caused by technical difficulty, rush charges/fees will
be refunded or waived where applicable. However, technical
difficulty will not be the grounds for order cancellation.

pug design can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up. Please note that we don't ship to P.O. Boxes.

SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. pug design is not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address,pug design will reship the package with corrected address and charge an additional shipping fee for the shipment.

Please review your order prior to submitting.

pug design will not accept changes to orders that have been placed. We apologize for any inconvenience this may cause.

RETURN POLICY:
All print sales are final. pug design guarantees prints will not be defective in accordance with industry standards. If a print is found to be defective, then you may contact pug design for a reprint. pug design must be contacted IN WRITING via email within 6 business days of receiving your order. If product is deemed defective, the following resolution will be offered:

1. pug design will reprint with the rush production.

The reprint order will be processed only after the entire product has been returned to pug design. Samples of the defective merchandise are required prior to any resolution.